Your AI Concierge for Every Guest.
Guests talk or chat with your hotel directly — get property answers, discover paid services, and send real requests straight to your team.
A conversation that becomes real work.
Answers grounded in your property's own information.
Helps guests discover what your property actually offers.
Surfaces paid services naturally, in conversation.
Turns conversation into a real request your team receives.
Your hotel's services shouldn't stay hidden inside a room directory.
Guests naturally ask what to do — and the concierge naturally answers with what your property actually offers.
Guest
“My wife and I have two hours before dinner. What can we do?”
Concierge
The spa has an opening at 6:30, and the sunset terrace opens at 7 — want me to book the spa?
This is not just a chatbot — it's the strongest differentiator.
Guest asks → AI understands → hotel knowledge is used → a real request is created → the correct team receives it.
Guest
“Please send two towels.”
Two additional towels
A link or a QR code is all it takes.
QR code or link
Talk or chat
Receive service
Answers grounded in your hotel's own information — not generic assumptions.
Each property gets its own configuration.
AI handles the conversation. Your team stays in control.
Answering and recommending happen in the conversation itself. Anything that needs staff — a delivery, a booking, a special request — is created as a request for your team, not carried out by the AI alone.
Three steps, buyer to guest.
Configure the property
Hotel knowledge, services, departments, and operating information.
Guests talk or chat
Right in the browser — no app, no download.
Conversation becomes action
Operational requests reach the appropriate team.
Especially useful for properties with more to offer.
Particularly relevant to resorts, destination properties, and multi-department hotels — though any property can put it to work.
A better guest experience, delivered as business value.
Common questions.
Do guests need to install an app?
No. Guests reach the concierge through a link or QR code and talk or chat right in their browser.
Can the AI learn my hotel's information?
Yes — each property is configured with its own information, services, and operating details, so answers are grounded in what you've told us, not generic assumptions.
Can guests use both voice and chat?
Yes. If voice isn't convenient, guests can type instead — the same concierge either way.
Can requests be routed to different departments?
Yes — a request like housekeeping or dining is directed to the right team.
Can it recommend paid hotel services?
Yes — the concierge can surface relevant services, like spa or dining, in the course of conversation.
What happens when information is missing?
The concierge answers from what your property has provided. Where it doesn't have an answer, it says so rather than guessing.
How much control does the hotel retain?
The AI handles the conversation; your team stays in control of anything that requires action or judgment.
Is this replacing hotel staff?
No — it handles repetitive questions and captures requests so your team can focus on guests in front of them.
Bring an AI Concierge to your property.
We configure Cogniseam around your hotel's services, knowledge, and guest operations.